ABOMA EFEMENA ESTHER

Customer Service & Administrative Professional

Lagos, NG.

About

A highly motivated English Education graduate with proven experience in customer service and administrative support, committed to driving organizational growth and enhancing client satisfaction. Adept at leveraging strong communication, time management, and meticulous attention to detail to optimize operational efficiency and foster positive relationships within dynamic environments. Eager to apply a people-focused approach and a comprehensive skill set to support a reputable organization's success.

Work

Confidential Employer

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Customer Service Representative

Lagos, Lagos State, Nigeria

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Summary

Provided professional customer support, resolving inquiries and complaints to ensure high levels of client satisfaction and maintain positive relationships.

Highlights

Managed a diverse range of customer inquiries and complaints, consistently resolving issues to enhance satisfaction and maintain loyalty.

Cultivated positive client relationships through professional communication and proactive problem-solving, contributing to a favorable brand image.

Streamlined communication processes by actively listening to customer feedback, leading to more efficient service delivery and improved customer experience.

Sky Vision, Great Heritage & BACS

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Administrative & Teaching Support

Lagos, Lagos State, Nigeria

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Summary

Delivered essential classroom and administrative support, facilitating educational operations and contributing to efficient office coordination across multiple institutions.

Highlights

Provided comprehensive administrative support for teaching practices, ensuring smooth classroom operations and effective learning environments.

Prepared and organized critical documents, lesson materials, and reports, enhancing instructional efficiency and record-keeping accuracy.

Managed student and office records, contributing to streamlined administrative processes and improved organizational coordination and efficiency.

Volunteer

Volunteer

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Young and Pure (Association for the education of young girls)

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Contributed to community outreach and empowerment initiatives, supporting the education and development of young girls.

Highlights

Actively participated in community outreach programs, engaging with young girls to promote educational awareness and empowerment.

Supported the coordination of educational workshops and mentorship activities, impacting the personal and academic growth of participants.

Assisted in program logistics and resource distribution, ensuring effective delivery of support services to the target community.

Education

Lagos State University (LASU)

Lagos, Lagos State, Nigeria
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B.A. Ed. English Education

Undisclosed Institution

Lagos, Lagos State, Nigeria
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Nigeria Certificate in Education (NCE) Education

Federal Government College, Warri, Delta State

Warri, Delta State, Nigeria
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SSCE

Rolex Comprehensive School

Warri, Delta State, Nigeria
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FSLC

Languages

English

Certificates

Microsoft Office (Word, PowerPoint, Excel)

Microsoft

Jobberman Soft-Skills Training

Jobberman

Skills

Customer Service

Customer Support, Client Relations, Issue Resolution, Client Satisfaction.

Administrative Support

Office Coordination, Document Preparation, Record Management, Operational Efficiency.

Attention to Detail

Accuracy, Data Integrity, Quality Assurance, Meticulousness.

Time Management

Prioritization, Scheduling, Deadline Adherence, Organizational Skills.

Teamwork

Collaboration, Interpersonal Skills, Cross-functional Teams, Team Collaboration.

Microsoft Office

Word, Excel, PowerPoint.

Effective Communication

Verbal Communication, Written Communication, Active Listening, Professional Communication.